Insert dramatic foreshadowing here. With no number for Fresh Tops to be found, I immediately emailed them to let them know exactly what happened. What followed was the beginning of me promptly trying to remedy what was, of course, my mistake, with a pattern of Fresh Tops waiting days to respond and then either not answering my question or being completely unhelpful. We realize our error and immediately email Customer Service to see if they can correct it before it ships. Can they please switch it to a small or cancel our order?
It is ridiculously large on an year-old, as expected. Giant snowstorm hits and we are trapped inside the house for several days. We ship the shirt back. I put Mike and Elena in charge, who inadvertently ship the shirt back without the return form inside.
The following day I email Fresh Tops to let them know the package is on its way, without return form inside. I send them all pertinent information needed for the return. Email from Fresh Tops: I emailed Fresh Tops yet again Can they not get a phone up in that place? Surely they can afford a phone. Can you send us the order number again?
We got rid of it when you told us over two weeks ago that you received the shirt and would refund us our money. For the first time, I email me them back in a slightly less than pleasant tone. This is me being irritated:. Up until this point I have been very understanding. Other than forgetting to include the return form with the sweatshirt, I have been in constant contact with Fresh Tops regarding this order, doing everything in my power to make it right on my end.
We tried to prevent this whole situation of having the wrong size shirt sent in the first place by emailing Fresh Tops within minutes after our order was placed. We are approaching the 6 week mark without any kind of resolution. If this matter cannot be resolved with the refund we are owed in the next few days, I will have no choice but to dispute the charge on our credit card. Thanks again for shopping Fresh Tops!
I think it was the perky exclamation point that did me in. I sent an email back that may have included a few sentences in all caps. Directioners, Beliebers, and lovers of cat t-shirts will go on ordering their high-priced, low quality shirts. Fresh Tops will continue to make money and not spend it on telephones or helpful employees. Last spring I ordered a pair of shoes for Eli.
About a month later, I noticed the velcro was pulling away from the tab on the shoe. I got a response back within the hour. I ordered a canvas with a family photo on it using a deal code. After I placed my order, I realize that I was charged too much.
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